Shipping
All artworks are shipped directly from the studio in Greenwich, Connecticut, USA. Shipping costs depend on weight and shipping location, the costs are individually calculated at checkout. We aim to ship all orders within 3 business days. Delivery times vary based on your location.
If you have questions related to shipping please contact Malcolm Moran:
Please note: Currently we offer no shipping outside of the US.
We do not offer free shipping because - there is no such thing as free shipping. Shipping always involves the transportation of goods, packaging materials, and labor.
Returns
We want you to be happy and excited about your artwork. Should you not be fully satisfied with your purchase, you can return the artwork within 14 days after you received the shipment. It is necessary to withdraw from your contract via postal mail or e-mail.
It is most important that you send back the print in the original packaging and in an undamaged condition via the initial shipping company. Make sure to claim it as “return of goods”, since that is the easiest way to bring it back to us without paying import taxes and customs.
If you withdraw from your contract, Malcolm Moran Studio shall reimburse to you all payments received from you, including the original costs of delivery. You will have to bear the direct cost of returning the goods.
See a detailed video of how to pack a print for return here (for tubes) or here (for flat packaging).
For more info check Terms and Conditions. If you have any questions, please send us an e-mail.
Paper Handling & Storage
When unpacking the work, make sure to wash your hands thoroughly or put on cotton or surgical gloves before touching the paper (the oils and contaminants on your hands will attack the print and leave marks on the paper). Always lift the print by opposite corners, letting the print bow a little in the middle. Be careful while lifting because prints are vulnerable to crescent moon-shaped creases. Try no to touch the image area of the print.
We would recommend framing the prints as soon as possible. Storing prints in frames is always the safest option. If you need to store loose prints always store them unrolled in a horizontal position. Two prints should never be stored in direct contact facing each other. If you need to stack them, try dividing them with a clean sheet of paper. Protect the prints from smoke, fumes, touch or any other damaging influences.
Unpacking
As soon as you receive the print please check if everything arrived in good condition. In case the package has been damaged during the shipment, please let us know immediately and take pictures to document the damages. If you wait too long to get in touch the insurance claim will be forfeited.
You can find infos, a detailed description and videos regarding unpacking on this page. But here is a brief summary of the most important points:
Only unpack your artwork on a clean surface for example a large table or on a carpet to avoid scratches or bends. If your print comes in a tube, we strongly recommend to unpack the artwork as soon as possible or at least not storing it longer than 7 days. Therefore open the plastic cap of the tube and take out crumbed silk paper. Afterwards pull out the rolled silkscreen carefully (every print is packed in a transparent plastic bag). Lay it down the table and unroll the artwork - let it slowly unfold itself.
Packaging
Each artwork is individually and securely packed with several protective layers. Large format prints are packed in sturdy cardboard tubes, small prints and drawings are shipped flat, protected by very strong cardboard covers.
Since we have to maintain a standard of packaging in order to guarantee the safety of your shipment of art, we make sure that the materials used are kept as sustainable as possible. Therefore, we try to ensure that the majority of our packaging is made from recycled materials.
Framing
Since safe shipping of glass frames is prohibitively expensive, we only offer unframed work. Here we have collected a few basic framing recommendations.
FAQ's
Below you can find answers to further questions we regularly receive from collectors:
I’m interested in a piece that is marked “sold out”
On rare occasions we might have an artist proof or a copy from an exhibition in stock. Please contact us and we can inquire if we can make it available: xxxxxxxxxxx
Is it possible to pick up an order from the studio in Connecticut?
If you want to pick up your order from the studio in Connecticut please add a note in the field “Special instructions for seller” while ordering. You will have to pay the shipping upfront, but after pick-up we will refund the shipping cost to your chosen method of payment. You can pick up your order during our regular office hours, Monday to Friday, 10AM-6PM. Please drop us an email with your pick up date and time to: xxxxxxxxxxxx
How do I recognise an original drawing or a print by Malcolm Moran?
Each print and drawing is signed and comes with a signed and stamped certificate of authenticity.
Find more info about the art here.